SomeoneinIT Service List:

• Help Desk Support

• Desk-Side Assistance for PCs

• On Site Repair of Pcs

• Centralized Server Administration

• Email Support

• Server and Network Monitoring

• File Sharing Installation

• Backup and Data Storage

• Installation For Servers PCs

• Voice Over IP Phone Systems

• Website Hosting and Support

• Computer Purchase Consulting

• Hardware and Software Support

• Network Connectivity Assistance

• Security Consulting

• IT Project Planning

• Website Development

• Server Administration

• Database Administration

• Network Administration

Proactive Server and Network Maintenance

It is also essentially important that your core systems and network are kept up-to-date with the latest patches, fixes, releases and operating system updates. However, what is more essential is that an IT Company knows what is going on with your network before a problem arises and resolves any issue even before you realize that one exists. Our proactive server and network maintenance is on a true 24/7/365 monitoring basis to ensure your critical systems are maintained properly and we have invested heavily in monitoring platforms to keep your systems online and trouble free. We understand how important it is that your critical systems are constantly supported and managed by us. As a business that understands the difference between pro-active, not re-active IT support, our server and network monitoring and maintenance will keep your network systems stable, updated, and supported without the need for any interaction from you.

Windows and Mac Support

Computers are meant to help us right? Then why does it feel that you spend so much of your time trying to get things done where the computer is so slow. Sometimes they are so much of a headache because something just isn’t working and you just need it fixed as it starts to interrupt your work production. More often than not there is a good reason as to why systems run slow and there is usually a bottleneck somewhere either locally on your computer, or on the network. It could have come about from some new software being installed, a malicious virus, new hardware being added to the network, or just the actual computer isn’t performing properly. A lot of IT companies will look only at the single computer which may speed things up a little but ultimately is a plaster over the underlying problem. The senior technicians at SomeoneinIT are trained to look at your entire system as a whole as well as individual workstations, both Microsoft Windows and Apple Mac. Bad configurations or a network that has grown organically are the main suspects. There are also occasions when old equipment simply isn’t up to the job anymore and computers need to be cleaned up or replaced. When know what to advise and when to ensure your business can actually use your computers and IT network for work, rather than having them act as a hindrance to it.

Managed Backups and Monitoring

Are you worried that your backups aren’t actually working? Or maybe you are worried that the backups are completing successfully, but are either too nervous to actually see if you can restore anything from them, or you are not sure how? You are not alone! In the vast majority of clients that we see they have a backup system in place that was setup when the server was installed and has never been checked since. Everyone is ‘hoping’ that it will work when there is a problem or disaster but at SomeoneinIT, hope is just not good enough. Time and time again we have come across failed backups, missed files (the important ones of course) and unsupported tape drives and it simply is not acceptable when a business is reliant on these for disaster recovery, business continuity and data loss prevention. At SomeoneinIT we have a proven backup methodology which has saved clients hundreds of thousands of dollars of potential loss of business from system downtime or deletion of data. We know it works because we check, religiously that the backups complete every single day as well as ensuring that should a disaster strike, we can recover data whether just individual files or full system recovery.

Network Audits

Audits can usually be translated into ‘sales tool’. This may not be the intention for many suppliers but there is no denying that the process is used more to push a product than to really review the system. At SomeoneinIT we genuinely use the Audit as a test bed against industry best practices and recognized procedures. If you have a support agreement with us then we will do an audit as part of the initial due diligence with our clients. We like all of our sites to conform to best standards as ultimately it enables us to support you better and usually results in a more stable system. We follow the process “circle” outlined below in order to maximize on the information captured at the audit stage, so that we can provide you and our team with the necessary “bible” documentation to support you and understand your site. If you do not have a support agreement with us but need to have a network health check, then we can tailor this to your specific requirements or areas of concern. We are able to perform full disaster recovery and business continuity audits, asset management audits, archiving compliance audits, data leakage and security audits, as well as full system, sites and network audits. Each of these use our simple traffic light system which highlights and recommends areas which may need addressing. We don’t try to sell you anything, simply make best practice recommendations based on our experience. If we do feel a number of matters need to be addressed urgently then we can help you decide how to prioritize them or disaster but at SomeoneinIT, hope is just not good enough. Time and time again we have come across failed backups, missed files (the important ones of course) and unsupported tape drives and it simply is not acceptable when a business is reliant on these for disaster recovery, business continuity and data loss prevention. At SomeoneinIT we have a proven backup methodology which has saved clients hundreds of thousands of pounds of potential loss of business from system downtime or deletion of data. We know it works because we check, religiously that the backups complete every single day as well as ensuring that should a disaster strike, we can recover data whether just individual files or full system recovery.

IT Support Contracts

We also make it very clear from the start of what you can expect from us. For any professional sector business, using efficient managed systems for productivity and efficiency, a stable high speed network for communication and a reliable IT company for support, are all essential backbone elements for running a successful company. It is also extremely important in this economic climate to set yourself above the competition and through using internal tools that improve company processes and from having a competent IT support company to keep your network at its peak performance, will enable you to increase your productivity and profitability. We offer the full range of IT Support Services that you would expect from a professional IT support provider. We are able to offer the following types of agreements: · Monthly Support Agreements · Block Hour Contracts · Time and Materials We are a professional, experienced and qualified IT business that takes what we do very seriously. If you need reliable, competent and extremely helpful people making sure that you can concentrate on your business then we would love to talk to you.

  Click to setup an appointment today!

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